Minimal bedroom with sheer curtains and large windows

Customer Policy

Refund Policy

Clear terms for custom curtains, fabrics, materials, hardware, and installation services.

Last updated June 9, 2026

Important

Custom Curtains, Materials & Hardware: All Sales Are Final

Every FilFabric order is made to the client’s specifications. Custom curtains, selected fabrics, materials, hardware, and related products cannot be returned, refunded, exchanged, restocked, or repurposed after order approval.

No refunds, returns, or exchanges are available for products purchased in person or online.

What This Policy Covers

This refund policy applies to all custom products and services ordered through FilFabric, including:

  • Custom curtains made for your measurements and design selections.
  • Custom-selected fabrics, linings, and related materials.
  • Hardware and installation-related components selected for your project.
  • Orders placed in person, online, by phone, or through any FilFabric sales channel.

Why Returns Are Not Available

FilFabric products are project-specific. Once approved, ordered, cut, fabricated, or prepared for installation, the items are tied to your exact space and selections.

  • Custom curtains, materials, and hardware are tailored exclusively for your room, measurements, and preferences.
  • These items cannot be resold, reused, or returned to general inventory.
  • For installed projects, the FilFabric team reviews quality and fit at the time of installation.

Before Placing an Order

Please review your order details before approval, including measurements, fabric and material selections, hardware selections, project scope, price, and installation details. If anything is unclear, contact us before approving the order so we can confirm the details with you.

Questions or Order Assistance

If you have questions about this policy or need help reviewing an order before approval, contact FilFabric before placing the order.

Phone: 1-929-333-5314
Email: [email protected]

By placing an order with FilFabric, you acknowledge and accept this no refunds, returns, or exchanges policy.

Quick Summary

  • All sales are final.
  • No refunds, returns, or exchanges.
  • Applies to in-person and online orders.
  • Custom products cannot be restocked or reused.

Need help?
1-929-333-5314
[email protected]